1. We wear protective gear when we clean. Staff is trained on how to safely remove any cleaning gear. When they are done cleaning a room, they immediately remove protective outerwear and dispose of them or wash accordingly.
2. Rooms are ventilated for at least one hour before we clean. Rooms are ventilated for one day in between arrival and departure of guests.
3. Hands are washed thoroughly, for at least 20 seconds, before and after each cleaning.
4. Safely remove any cleaning gear. After cleaning, any protective outerwear like gowns, gloves, or masks, which are removed and disposed of or wash accordingly.
5. Once the rooms are cleaned, it is then sprayed with a disinfectant containing 70% alcohol. The disinfectant is left to stand for a few minutes, then wiped using paper towels or disposable wipes.
6. We empty the vacuum cleaner after every cleaning. We wipe down the vacuum cleaner with disinfectant, along with all appliances.
7. Trash cans are lined – placing bags into trash bins makes it safer to dispose of tissues and other waste.
8. Sofas, rugs, drapes, and other soft, porous surfaces: Any visible dirt or grime is carefully removed, then cleaned with the appropriate cleaners indicated for use on these surfaces. We do not leave additional blankets, pillows, or towels in the room, but it is available on request. We have removed all decor cushions that are not washable.
9. Linens are washed at the highest heat setting recommended by the manufacturer. That includes bedsheets, mattress covers, hand and bath towels, kitchen towels, and blankets. When handling dirty laundry, care is taken to avoid shaking laundry, which could increase the spread of germs. Used laundry is taken to the laundry room in a special laundry basket (cleaned and sanitized) and not carried by the staff.
10. Extra care is taken in disposing of and washing of cleaning supplies.
Staff is given a checklist of items to take extra care to clean and sanitize: